Returns & Exchanges
At YAMASAN KYOTOUJI, we take pride in the quality of our authentic Japanese tea and food products. If your order arrives damaged or incorrect, we are committed to providing a swift resolution within 14 days of delivery.
Contact Support
Email our customer service team with your order number and clear photos of the item if it arrived damaged or defective.
Review Process
Our team will review your request within 48 hours to ensure it meets our quality guarantee standards for perishable food items.
Package Your Item
If a return is required, ensure the product is unopened and in its original packaging to maintain food safety and hygiene standards.
Receive Refund or Replacement
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing